FAQ - Frequently Asked Questions

🔁 Returns
Once an order has been shipped, a refund is no longer possible. However, you can return the item – either for a refund or an exchange. Please contact me beforehand to arrange this.

❌ Cancellation
Cancellation is possible within 24 hours of placing your order. Preorders are excluded from this, as they are custom-made and pre-financed. Digital products are entirely excluded from returns/cancellations.

🛒 Preorder
Preorders cannot be cancelled, as they are used to finance the production of the items. The usual production time is 4 to 6 weeks – sometimes it is faster, in rare cases it may take a little longer. Please pay attention to the delivery time information in the product description and at checkout.

🧵 Production
Some items are made only after an order is placed, for example, stud earrings or charm pendants. The production time is about 7 to 10 working days, but it is often faster.

📦 Shipping
Shipping is handled by Deutsche Post / DHL – insured and with tracking. You will receive a tracking number via email as soon as the item has been shipped. 
To DHL tracking
Please note that I do not send out every package on the same day. Under certain circumstances, it may take 2-3 working days.

🗽📦 Why is shipping to the USA currently unavailable?
Unfortunately, I had to temporarily stop shipping to the USA due to changes in US customs and import regulations.
The new requirements make international shipping much more complex, and import costs can no longer be calculated reliably in advance. Because of this, I currently can’t offer a shipping option that is both transparent and reasonable for customers.
I’m keeping an eye on the situation and hope to offer shipping to the USA again in the future. 💌✨